FAQ

FAQ'S

 

Can I make a booking today to park at Portsmouth Port today?

 

Yes, you can. However 4 hours’ notice is required in order to pre-book same day parking.

 

 

 

How far ahead can I book?

 

It is possible to book up to 12 months ahead of your travel date. In doing so, you will pay for your parking in advance, on the assumption that there is space in the selected hotel car park when you arrive.  

 

Should your plans change, you can cancel your booking without charge, provided you do so 24 hours prior to your date of entry.

 

 

 

How close to my departure date can I make my car parking booking?

 

All of our car parks can be booked up to 4 hours before your arrival time at the car park, subject to availability.

 

 

 

Does pre-payment guarantee my parking space?

 

Pre-payment for your parking frees you from the hassle of paying for your parking on arrival at the hotel. Pre-payment does not guarantee your space, but each car park has been carefully assessed to ensure we can meet demand for pre-paid parking and it is very unlikely space will not be available for your vehicle when you arrive.

 

 

 

Can I cancel or amend my car parking booking if my travel plans change?

 

You can cancel or amend your car parking booking provided you do so 24 hours prior to your date of entry into the car park specified on the Booking form. You can cancel or make changes to your parking booking by visiting the website https://portsmouth.apcoa.co.uk and clicking the link to ‘Manage my parking booking’.

There is also no charge for amending your booking if you are changing the dates. However if you are amending the length of stay for a longer period, then there may be additional charges. These will be highlighted during the amendment process.

If you are amending your booking to stay for a shorter period, you may be entitled to a refund. This will be confirmed during the amendment process.

 

 

 

How are parking charges calculated?  

 

Car parks are priced per 24-hour period or part thereof. The number of 'days' (24-hour periods) charged is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes, and as a result your actual time in the car park runs into an ‘day’, you will be liable for an additional day's charge at the drive-up tariff. All prices shown are in pounds sterling and include VAT at the prevailing rate.

 

 

 

 

 

How often do car parking prices change?

 

Our car parking prices are constantly monitored to ensure that we offer you the best possible price. Hence, our prices are subject to change, so please bear in mind that quotes are valid at the time of booking only.

 

 

 

Why can't I get a quote for the car park I'm looking for?

 

The most likely explanation is that the pre-book space availability for this car park has been filled.  In most circumstances, we will still be able to accommodate you if you just turn up. Please note that if you can’t pre-book the car park for the dates you would like and you just turn up at the Car Park, you will be required to pay using the pay & display machine on site.  If you are unsure, please telephone 0239 287 3378.

 

 

 

 

 

What are the minimum stay periods for your car parks?

 

Our car parks do not have any minimum stay requirements for customers that turn up; payment for various durations will be displayed in the car park.

 

 

 

How do I book disabled parking?

 

There are disabled bays in all car parks which are clearly marked. Unfortunately, we cannot accept bookings specifically for disabled spaces.

 

 

 

How do I know my booking has been placed?

 

When you make your booking online at https://portsmouth.apcoa.co.uk you will see a confirmation web page with a booking reference number when you have completed your booking. You will also receive a Booking confirmation email with your Booking details. You should print this email and bring it with you to the Portsmouth Port car park in the event of any query.

If you make your booking by telephone, you will also be sent an email confirming your booking after that call. If you do not provide an email address, we will request a postal address and send you a Booking confirmation letter to complete your booking. If you do not receive a confirmation email, please email us at admin.portsmouth@apcoa.com. We will check that your booking has been made and confirm this to you.

 

 

 

What do I do when I get to the car park?

 

Please refer to the individual instructions provided in your Booking confirmation email or letter. Parking instructions for the car park you have pre-booked are also available on the website https://portsmouth.apcoa.co.uk follow the “Manage My Booking” link. Park in a parking bay, and ensure that you lock your vehicle. Parking operates on a first come, first served basis.

 

 

 

 

 

Are there any restrictions on the kind of vehicle I can bring?

 

We only accept Bookings for cars and light vans. You are not entitled to a refund if your Vehicle exceeds the size limits we impose. Please contact Customer Services on 0239 287 3378 or email admin.portsmouth@apcoa.com to ensure we can accommodate the vehicle and to confirm any additional charges.

 

 

 

What happens if my car gets damaged while parked in the car park?

 

In the unlikely event of this happening, you must go directly to the car park reception and report the incident. You will need to provide them with your registration details, name and contact details.  If you believe that a criminal offence has taken place, you should also contact the police and your insurance company to report the incident to them as well.

 

 

 

 

 

I’ve lost my Booking confirmation number, how can I get it again?

 

If you have lost your booking confirmation number, you will be able to find it via the website https://portsmouth.apcoa.co.uk and the “Manage My Booking” link at the bottom of the page.  You can also call the APCOA Customer Service Centre on 0239 287 3378 and they will be able to confirm your booking and booking reference number. .

 

 

How can I get a receipt for my booking?

 

To get a receipt for your Car Park booking, you need to refer to the booking confirmation form, if you have any queries, please call the APCOA Customer Service Centre on 0239 287 3378.

 

 

 

I didn’t get a booking confirmation email or form, what should I do?

 

Without a booking confirmation email or form, your booking is not valid.  Please call the APCOA Customer Service Centre on 0239 287 3378 to check we have a record of your booking.  If we confirm we haven’t received payment and you do not have a booking, you will need to either purchase your parking online (if more than 24 hours in advance of arrival) or pay for a ticket on arrival at the Car Park from the nearest pay & display machine.

If we can confirm you did prepay for parking, then we can provide you with the booking reference number over the telephone.  You can also visit https://portsmouth.apcoa.co.uk , clicking the “Manage My Booking” link at the bottom of the page to find your parking details and booking reference.

 

 

 

Can I make a booking on behalf of someone else?

 

Yes, you can make a booking on behalf of someone else, you must provide the correct registration number for the vehicle that is parking in the hotel car park you select

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